General Terms of Use
Version 1.0 — last updated 15 April 2026.
These terms apply to the use of the Document Works service. We distinguish two types of customers:
- Business customer — a legal entity or sole trader purchasing the Service in the course of business or profession.
- Consumer — a natural person purchasing the Service for purposes outside business or profession (Dutch Civil Code 6:230g(1)(a)).
The general provisions (articles 1 through 16) apply to both types. Consumers additionally benefit from the supplementary provisions in article 17, which supplement or override the general provisions where needed.
1. Definitions
- Document Works: DocumentWorks, a trade name of Newtech Studio B.V., Dutch Chamber of Commerce 92716474, VAT NL851029279B01.
- Service: the online office suite offered by Document Works under the "Document Works" brand, including email, calendar, contacts, document editing, chat, video calls, file storage and AI assistance.
- Customer: the legal entity, sole trader or consumer granted access to the Service under an agreement.
- Business customer: a Customer who purchases the Service in the course of business or profession.
- Consumer: a Customer who is a natural person and purchases the Service for purposes outside business or profession.
- User: a natural person granted access to the Service on behalf of or by the Customer (relevant for Business customers; for a Consumer, Customer and User generally coincide).
- Content: all data, files, emails, documents, messages, prompts and other information that the Customer or User processes through the Service.
- Agreement: the written arrangement between Document Works and Customer under which access to the Service is granted, including these terms and the applicable annexes (DPA, SLA, price list).
2. Nature of the Service
Document Works delivers the Service as Software-as-a-Service from within the European Union. The Service is delivered on a best-effort basis and with reasonable commercial effort. Specific service levels, where applicable, are described in a separate SLA.
3. Account and access
3.1 The Customer is responsible for (a) providing accurate and complete business details, (b) managing the Users within its account, (c) timely deactivating Users who should no longer have access.
3.2 Users are responsible for handling their credentials with care. Passwords must not be shared. Two-factor authentication is available and is strongly recommended.
3.3 Document Works is not liable for damages arising from unauthorised use of credentials, unless this results from an attributable failure on the part of Document Works.
4. Acceptable Use
4.1 The Customer and the User warrant that the Service will not be used for (a) unlawful acts, (b) distribution of content that conflicts with the law or with third-party rights, (c) infringement of intellectual property rights, (d) sending spam, malware or phishing, (e) attempts at unauthorised access or disruption of the infrastructure, (f) reverse engineering or circumventing technical security measures.
4.2 The complete Acceptable Use Policy is set out in a separate document and forms part of these terms.
4.3 Document Works may, after warning, temporarily or permanently terminate access if the Customer or User does not comply with these rules.
5. Ownership of Content
5.1 All Content remains the property of the Customer or, where applicable, the original rightsholder. Document Works claims no rights in the Content.
5.2 To the extent necessary to deliver the Service (storage, indexing, display, collaboration), the Customer grants Document Works a limited, non-exclusive, non-transferable right to process the Content.
5.3 Document Works will not use Customer Content for training AI models, for advertising, or for any purpose beyond delivery of the Service.
6. Privacy and data protection
6.1 For most processing, Document Works acts as a processor within the meaning of GDPR art. 28. The arrangements are recorded in our data processing agreement (DPA), which forms an integral part of the Agreement.
6.2 For the public website and commercial relationship, Document Works acts as controller. See the Privacy Statement.
7. Availability and maintenance
7.1 Document Works aims for a high availability of the Service and performs regular maintenance. Scheduled maintenance is announced in advance where possible.
7.2 Document Works may take emergency measures without prior notice in the interest of the security or integrity of the Service (for example, temporarily disabling a feature in the event of a critical vulnerability).
7.3 Any specific availability commitments are recorded in a separate SLA.
8. Fees and payment
8.1 The Customer pays the agreed fees in the frequency and manner specified in the Agreement. Amounts are exclusive of VAT, unless stated otherwise.
8.2 In case of late payment the Customer is in default by operation of law. Document Works may suspend access to the Service for as long as the Customer remains in default, after written warning.
8.3 Document Works may adjust prices annually in line with the Dutch CBS consumer price index (CPI). Outside this indexation, Document Works will give at least 60 days' notice of price changes, after which the Customer has the right to terminate the Agreement as of the effective date.
9. Term and termination
9.1 The Agreement is entered into for the term specified in the Agreement and is thereafter tacitly renewed for successive terms, unless a Party gives written notice of termination at least 30 days before the end of the current term.
9.2 On termination, Document Works gives the Customer a 30-day window to export Content in a commonly used format. Thereafter, the Content is removed from the live environment. Removal from back-ups takes place within the natural expiry period of those back-ups (up to 30 days rolling).
10. Liability
10.1 The total liability of Document Works to the Customer for attributable failures is limited, per event and per calendar year, to the amount the Customer paid to Document Works under the Agreement in the 12 months preceding the event, with a maximum of EUR 100,000.
10.2 Liability for indirect damages, consequential damages, loss of profit, lost savings, business interruption or reputational damage is excluded.
10.3 The limitations of this article do not apply in case of intent or wilful recklessness on the part of Document Works or its managerial subordinates.
10.4 The Customer is responsible for making and keeping its own back-ups where this is necessary for its business operations.
11. Intellectual property
All intellectual property rights in the Service (software, documentation, design, marks) vest in Document Works or its licensors. Nothing in these terms transfers these rights to the Customer. The Customer receives only a limited, non-exclusive, non-transferable right of use for the term of the Agreement.
12. Confidentiality
Both Parties shall keep confidential information of the other Party secret and use it only to the extent necessary for the performance of the Agreement. This obligation continues to apply after the end of the Agreement.
13. Force majeure
Neither Party is liable for failure or delay in performance to the extent caused by force majeure, such as outages at sub-processors, internet disruptions, government measures or natural disasters. In case of force majeure lasting more than 60 days, either Party may terminate the Agreement without being liable for damages.
14. Changes
Document Works may amend these terms unilaterally. Changes are announced at least 30 days in advance. If the changes put the Customer in a materially worse position, the Customer may terminate the Agreement as of the effective date of the change.
15. Governing law and disputes
15.1 These terms and the Agreement are governed by Dutch law. The Vienna Sales Convention is excluded.
15.2 Disputes are exclusively submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.
16. Contact
Questions about these terms: contact@document.works.
17. Supplementary provisions for Consumers
This article applies only if the Customer is a Consumer within the meaning of Dutch Civil Code 6:230g. In case of conflict between article 17 and the other articles, article 17 prevails for Consumers.
17.1 Pre-contractual information (Civil Code 6:230m)
Before entering into the Agreement, we inform the Consumer about the main features of the Service, the total price including VAT, the term, the payment method, the right of withdrawal (see 17.2) and all other information required by Civil Code 6:230m. This information is provided on a durable medium (e.g. by email or as a PDF confirmation).
17.2 Right of withdrawal and exception (Civil Code 6:230o jo. 6:230p)
17.2.1 The Consumer is in principle entitled to a cooling-off period of 14 days during which the Agreement can be dissolved without giving reasons, counted from the day the Agreement is concluded.
17.2.2 Document Works delivers a digital service as referred to in Civil Code 7:50ai et seq. The Consumer may, before or upon conclusion of the Agreement, expressly request that the Service begin immediately. In that case the Consumer acknowledges, with that express request, that they lose their right of withdrawal as soon as the Service has been fully performed (Civil Code 6:230p(d)) or, in the case of paid subscriptions, to the same extent pro rata for the Service delivered (Civil Code 6:230s(4)).
17.2.3 If the Consumer wishes to withdraw during the cooling-off period, this can be done without giving reasons by an unambiguous declaration by email to contact@document.works or via the European model withdrawal form. Amounts already paid are, to the extent legally due, refunded within 14 days.
17.3 Term, notice period and automatic renewal (Wet van Dam)
By way of derogation from article 9.1, for Consumers:
- A subscription with an initial term of one year or more may, after the initial term, only be tacitly renewed for an indefinite period.
- From the moment the Agreement runs for an indefinite period, the Consumer may terminate it at any time with a notice period of at most one month.
- An initial monthly subscription period is terminable per month.
Termination may be made in the same way as the Agreement was concluded (article 7:2 Civil Code Book 6: the same digital route).
17.4 Prices including VAT
For Consumers, prices on the website and in subscription summaries are shown including VAT, in accordance with the Dutch Turnover Tax Act 1968. By way of derogation from article 8.1, the amounts published for Consumers are therefore VAT-inclusive.
17.5 Conformity and statutory guarantee (Civil Code 7:50ai et seq.)
Without prejudice to commercial guarantees, the Consumer is entitled to a Service that meets what they may reasonably expect. In case of a lack of conformity, the Consumer may demand free remediation, and, if that is not achieved within a reasonable period, a proportional price reduction or rescission of the Agreement (Civil Code 7:50aj jo. 7:50ak).
17.6 Liability
By way of derogation from articles 10.1 and 10.2, for Consumers no liability limitations apply to the extent that such limitations would be unreasonably onerous as referred to in Civil Code 6:236 or 6:237 ("black" and "grey" lists). For mandatory liability (including damage from death or injury, and in case of intent or wilful recklessness), liability is not limited.
17.7 Out-of-court dispute resolution
17.7.1 Document Works is not affiliated with a disputes committee. A Consumer may submit a dispute to the competent court (see 17.8) or, if the Parties jointly so choose, to a mediator.
17.7.2 The Consumer may also submit a complaint via the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. Our contact address for ODR notifications is contact@document.works.
17.8 Choice of forum
By way of derogation from article 15.2, a Consumer may also bring a dispute before the court of their place of residence, in accordance with the mandatory provisions of Regulation (EU) No 1215/2012 ("Brussels I-bis") and/or Civil Code 6:236.
17.9 Changes
By way of derogation from article 14, a change of these terms to the detriment of the Consumer may not take place without reason. In case of a substantial change we inform the Consumer in good time and the Consumer has the right to terminate the Agreement free of charge before the effective date of the change.
17.10 Privacy and self-determination
For the data in their own account, a Consumer is controller within the meaning of the GDPR. The rights mentioned in our Privacy Statement (access, rectification, erasure, portability, objection) can be exercised by the Consumer directly via privacy@document.works, without involvement of an employer.