Acceptable Use Policy

Version 1.0 — last updated 15 April 2026.

This Acceptable Use Policy (AUP) forms part of the General Terms of Use of Document Works and applies to every Customer and every User of the Service.

1. Prohibited use

You are not permitted to use the Service for:

  • Committing criminal offences or acting in breach of applicable laws and regulations.
  • Distributing, storing or making available content that is defamatory, libellous, discriminatory, threatening, harassing, hateful, child sexual abuse material, terrorism-glorifying or otherwise unlawful.
  • Infringing third-party rights, including intellectual property rights, privacy rights and portrait rights.
  • Sending unsolicited commercial messages (spam) and/or bulk messages without a valid legal basis.
  • Distributing malware, viruses, spyware or other harmful software.
  • Carrying out phishing, social engineering or similar fraud.
  • Attempting unauthorised access to accounts or systems, scanning for vulnerabilities without our written permission, or disrupting the operation of the Service (DDoS, resource exhaustion).
  • Reverse engineering, decompiling or disassembling the Service, except to the extent mandatory law permits it.
  • Circumventing access or security mechanisms (rate limits, audit logging, CSP, two-factor).
  • Automatically generating such volumes of traffic or storage that this imposes an excessive load on the Service.

2. AI use

When using the AI features (chat, summarisation, writing assistance, image generation, speech recognition) you are responsible for both input and output. In particular, you warrant that:

  • You do not submit any content to the AI features for which you are not the rightsholder or do not have permission.
  • You review the output before publishing or using it.
  • You do not use the AI features to make automated decisions with legal consequences for third parties without human intervention.
  • You do not generate content that conflicts with section 1 above (unlawful, harmful, infringing).

3. Responsible vulnerability disclosure

Have you found a security issue? We welcome responsible disclosure. Send your findings, encrypted, to security@document.works and give us a reasonable period to fix the issue before disclosing it publicly. We will not take legal action against researchers who follow these rules.

See also /.well-known/security.txt on our website.

4. Enforcement

In case of breach of this AUP, Document Works may (cumulatively or alternatively) remove the content, suspend access temporarily, terminate the Agreement and — in the case of serious incidents — report the matter to the competent authorities.

5. Changes

We may update this AUP. The most recent version is always available at document.works/en/legal/aup, with version and effective date at the top.